{"id":586,"date":"2018-08-28T15:14:02","date_gmt":"2018-08-28T15:14:02","guid":{"rendered":"http:\/\/www.doarj.org\/ijhrss\/?p=586"},"modified":"2018-09-09T03:24:13","modified_gmt":"2018-09-09T03:24:13","slug":"public-service-quality","status":"publish","type":"post","link":"https:\/\/www.tdoarj.org\/ijhrss\/public-service-quality\/","title":{"rendered":"PUBLIC SERVICE QUALITY"},"content":{"rendered":"<p><strong>Sri Umiyati, Syamsudin, S., Tjahyanulin, and Saleh, C.<\/strong><\/p>\n<p>Abstract:<\/p>\n<p><em>The challenge for changing the government role, rather than just providing a simple service on a regular basis, is to give high quality serve towards community needs. So the consequence today is striving for innovation to improve service performance standards in order to meet the needs and expectations of the community. This research was conducted with the aim of revealing the quality of services delivered for Independent Social Security (BPJS Kesehatan Mandiri) patients by considering dimensions; 1) organizational commitment carried out by health service personnel; 2) patient satisfaction among Independent Social Security (BPJS Kesehatan Mandiri) participants regarding the health service delivered 3) implementation of the ongoing health service model for Independent Social Security (BPJS Kesehatan Mandiri) patients. The method used in this study is qualitative approach by combining primary and secondary data while data analysis is carried out by using an interactive analysis model from Miles &amp; Huberman (2004). The results of this study indicated that: 1. The organizational commitment was still unable to support the achievement of\u00a0 vision and mission of the hospital as a service provider due to the gap existed between regarding the very high standard determined for the vision and mission but the components still have weak commitment on it; 2. Overall, the level of satisfaction of health services according to the patient&#8217;s perception is satisfactory, but there are more items that do not satisfy when viewed from main indicators and additional indicators more than the satisfactory items; 3. The Health Service Model delivered in IRJ Hospital has not yet reached the expected level of satisfaction as formulated in the IRJ Hospital motto, namely &#8220;Serve with Whole Heart&#8221; and service with 5 &#8220;S&#8221; and 1 &#8220;T&#8221; (Greet, Smile, Sympathy, be Patient, Enthusiasm, and Ask).<\/em><\/p>\n<p><em>\u00a0<\/em><\/p>\n<p><strong><em>Keywords: <\/em><\/strong><em>Organizational Commitment, Quality, Service Model<\/em><\/p>\n<p>Full Text:\u00a0<a class=\"file\" href=\"https:\/\/www.tdoarj.org\/ijhrss\/wp-content\/uploads\/2018\/IJHRSS\/08\/5.pdf\">PDF<\/a><\/p>\n\n<div class=\"gde-error\">GDE Error: Error retrieving file - if necessary turn off error checking (404:Not Found)<\/div>\n\n","protected":false},"excerpt":{"rendered":"<p>Sri Umiyati, Syamsudin, S., Tjahyanulin, and Saleh, C. Abstract: The challenge for changing the government role, rather than just providing a simple service on a regular basis, is to give high quality serve towards community needs. So the consequence today is striving for innovation to improve service performance standards in order to meet the needs [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":"","_links_to":"","_links_to_target":""},"categories":[3],"tags":[],"_links":{"self":[{"href":"https:\/\/www.tdoarj.org\/ijhrss\/wp-json\/wp\/v2\/posts\/586"}],"collection":[{"href":"https:\/\/www.tdoarj.org\/ijhrss\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.tdoarj.org\/ijhrss\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.tdoarj.org\/ijhrss\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.tdoarj.org\/ijhrss\/wp-json\/wp\/v2\/comments?post=586"}],"version-history":[{"count":2,"href":"https:\/\/www.tdoarj.org\/ijhrss\/wp-json\/wp\/v2\/posts\/586\/revisions"}],"predecessor-version":[{"id":593,"href":"https:\/\/www.tdoarj.org\/ijhrss\/wp-json\/wp\/v2\/posts\/586\/revisions\/593"}],"wp:attachment":[{"href":"https:\/\/www.tdoarj.org\/ijhrss\/wp-json\/wp\/v2\/media?parent=586"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.tdoarj.org\/ijhrss\/wp-json\/wp\/v2\/categories?post=586"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.tdoarj.org\/ijhrss\/wp-json\/wp\/v2\/tags?post=586"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}