Jayadi

Abstract: The problems that often arise in the field of public services such as less responsive, less informative, less accessible, less transparent suspected as a result of the absence of compliance in carrying out public services. This study aims to determine whether public service in the city of Mataram is in accordance with the provisions of the Law of public service, and know the factors that affect public services. This research is an empirical law research that is research that see the real situation in the field. Then analyzed by using Qualitative method. The result of the research concludes that the public service conducted by the institution that became the object of research in Mataram City is in accordance with the provisions of the applicable laws and regulations, although there are some indicators that still need to be improved. Then the factors that influence public service are legal factor, government apparatus factor, facility and infrastructure factor, society factor, and supervision factor.

Keywords:  implementation of public services

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